Case Study: Cayuga Centers achieves seamless cloud communications with TERACAI and Cisco Spark

Nonprofit’s communication barriers eliminated with cloud-based UC solution

Cayuga Centers, a human services nonprofit serving youth, families, and adults across New York, Delaware, and Florida, was struggling with outdated on-premise phone and videoconferencing systems that made everyday communication slow and frustrating. Staff had to use full 10-digit dialing even across the hall, and board meetings were hampered by delayed audio that disrupted discussion and collaboration. TERACAI worked with the organization to modernize its communications using a cloud-based Cisco Spark unified communications solution.

TERACAI replaced Cayuga Centers’ legacy phone and video systems with Cisco Spark, enabling 4-digit dialing between branches, easier mobile collaboration, and videoconferencing that made remote participants feel like they were in the same room. The upgrade improved efficiency, teamwork, and service delivery across the agency’s 21 facilities, while also positioning Cayuga Centers for future cost savings by reducing reliance on physical phones.

Cayuga Centers

Edward Myers Hayes

President and CEO