Case Study: Upham Group achieves faster data-driven insights and improved forecasting with Tenzo

Upham Group - Customer Case Study

Upham Group, a hospitality operator that refurbishes and runs sixteen pubs and inns across the south of England, faced everyday challenges common to the sector: assessing staff performance, maintaining service consistency, responding to guest reviews, giving autonomy to individual managers, and quickly collecting accurate data. To solve this, Upham Group adopted Tenzo’s data and analytics platform to centralize sales and operational insights across their estate.

Tenzo enabled Upham Group to analyze sales down to individual menu items, surface data not visible in the POS, and provide easy access to insights that saved time and money. After a few months of using Tenzo, the group improved sales forecasting, tightened stock control, and made informed changes to menus, opening hours, and staffing—delivering clearer performance visibility for each pub and stronger operational control across the estate.

Upham Group

Robb Harris

Financial Director