Case Study: EKC Triples Reorder Rates with Shopify B2B by Tenten

EKC triples reorder rates with Tenten and Shopify B2B

The vendor Tenten helped a Taiwanese CNC hardware supplier, EKC, overcome the challenges of a static, email-driven sales process. The customer struggled with a 2,000-page PDF catalog that made reordering difficult, leading to long procurement cycles and low reorder rates.

Tenten implemented a Shopify B2B platform with organized SKUs, company-specific tiered pricing, and a quick-reorder flow. This solution tripled the customer's reorder rate from 1.2 to 3.4 orders per year, reduced procurement cycle time from 5-7 days to 1-2 days, and cut sales team time on quotes by 40%.

EKC