Case Study: Mulberry Consulting achieves 50% reduction in admin time and real-time reporting with Tenrox Cloud PSA

Mulberry Consulting, International Business Specializing in Customer Experience Consultancy Uses Tenrox Cloud PSA

Mulberry Consultants, a London‑based international customer experience consultancy, relied on spreadsheets and manual data entry to track consultant time and project status. That process was slow, error‑prone and required about two full man‑days per week, with forecasts and historical data only reconcilable after lengthy manual searches.

Mulberry implemented Tenrox Cloud PSA, using its flexible, project‑by‑project setup and automated rules to simplify time entry and limit users to relevant activities. The change eliminated migration errors, cut administrative processing by more than 50%, automated invoicing, and delivered real‑time ad hoc reporting—improving accuracy, efficiency and client responsiveness.

Mulberry Consulting

Duncan Wilkie

Management Information Systems Manager