Case Study: AKA Enterprise Solutions achieves nearly 1,600 hours saved and improved customer service with Tenrox (Upland Software)

AKA Enterprise Solutions Places Tenrox at the Center of Its Service Oriented Business

AKA Enterprise Solutions, a U.S. technology services firm specializing in Microsoft Dynamics 365 and cloud solutions, faced an aging time-and-expense and invoicing tool and relied on spreadsheets for resource and project management. To boost internal efficiency and deliver better customer experiences, the company needed a modern, user-friendly professional services automation (PSA) platform that could consolidate those core processes.

AKA implemented Upland Tenrox as a single, cloud-based PSA to unify time-and-expense, resource and project management, and billing. The rollout—now used by more than 120 employees—simplified time entry, sped up assignments and invoicing, provided real-time project visibility and flexible billing, and cut administrative effort by nearly 1,600 hours per year, improving overall customer service.

AKA Enterprise Solutions

Benjamin A. Holtz

Chief Financial Officer