Case Study: TwelveStone Health Partners reduces path to treatment by 12 days with Tennr's patient orchestration platform

TwelveStone Health Partners cuts path to treatment by 12 days with Tennr

TwelveStone Health Partners, a specialty infusion provider operating 32 centers, faced significant operational bottlenecks in their patient intake process. These challenges included chronic backlogs in initial patient contact and benefits verification, with staff spending excessive time on manual tasks like calling payers and reviewing medical policies. This slowed the path to treatment for patients, taking about 16 days from referral to prior authorization submission. Seeking to support their growth, TwelveStone partnered with Tennr and its Patient Orchestration Platform to automate these complex workflows.

By implementing Tennr's platform, which includes modules for Automatic Phone Calling and a Prior Authorization Manager, TwelveStone dramatically streamlined its operations. The solution enabled same-day initial patient contact and cut the time from referral to prior auth submission by roughly 70%. Medical policy review time dropped from 8 days to under one. These improvements, driven by Tennr, reduced the overall path to treatment by 12 days, allowed the company to handle a tripling in infusion volume without proportionally increasing staff, and resulted in cleaner, more efficient authorization submissions.

TwelveStone Health Partners