Case Study: Talkiatry doubles monthly referrals and cuts fax processing time with Tennr

Talkiatry cuts fax processing from 48 hours to 1 minute with Tennr

Talkiatry, a national mental health practice, faced significant operational challenges due to its manual process for handling faxed patient referrals. The procedure, which involved downloading, uploading, and manually entering data, was creating a 24-48 hour processing bottleneck and a substantial backlog. This not only strained internal resources but also risked the satisfaction of their referring providers, who were frequently contacted multiple times for missing information.

By implementing Tennr, Talkiatry automated its referral intake process. The solution from Tennr slashed fax processing time to about one minute, eliminated the backlog, and doubled the monthly referral volume. Furthermore, Tennr automated outreach for missing information and sent confirmation faxes to providers, improving partner relationships. This efficiency gain allowed Talkiatry to reach patients quicker and operate its referral program more effectively.

Talkiatry