Case Study: Synergy Orthopedics clears a 6-week backlog and bills 33% more MoM with Tennr

Synergy Orthopedics clears a 6-week backlog and bills 33% more MoM with Tennr

Synergy Orthopedics, a healthcare provider servicing millions of patients, faced a significant operational challenge with a 10,000-document backlog that delayed billing and hurt cash flow. After a failed eight-month implementation with another vendor, Senior Manager Sarah Staley and her team needed a solution to automate processes and speed up patient processing, leading them to partner with Tennr.

By implementing Tennr's AI platform, which used custom models tailored to Synergy's specific documents and workflows, the vendor successfully automated data entry and insurance verification. With Tennr, Synergy Orthopedics cleared its six-week backlog, achieved same-week turnaround, increased monthly invoices by 33%, and doubled the number of patients processed per team member per day.

Synergy Orthopedics