Case Study: Rothman Orthopaedics doubles patient processing with Tennr Autopilot

Rothman Orthopaedics more than doubles document processing throughput with Tennr

Rothman Orthopaedics, a large private orthopedic practice, faced significant bottlenecks in patient processing due to a high volume of daily inbound faxes. This manual document intake process created delays that slowed patient workflows and increased operational strain. To address this, the organization sought a solution that could provide high-confidence automation without sacrificing accuracy, leading them to partner with the vendor Tennr.

Tennr implemented its Autopilot solution to automate Rothman's document intake workflows. The results were substantial, including a reduction in median document review time from over two minutes to just 23 seconds. This allowed document processing throughput per staff member to more than double and increased average monthly processing volume by 51%. By using Tennr, Rothman Orthopaedics significantly improved efficiency and patient flow without increasing overhead.

Rothman Orthopaedics