Case Study: Noctrix Health clears an 800+ appeal backlog and cuts processing from 36 hours to 3 with Tennr

Noctrix Health cuts document processing 92% with Tennr

Noctrix Health, a company providing a wearable therapy for Restless Legs Syndrome, faced a massive operational challenge after receiving FDA clearance and CMS reimbursement codes for its device. A surge in referrals arrived via thousands of unstructured faxes, creating an 800+ appeal backlog and taking up to 36 hours to manually process each one into their CRM. After a previous OCR vendor failed and an internal tool could not scale, they turned to the vendor Tennr for a solution.

Tennr implemented a custom solution that excelled at processing even unstructured and handwritten documents, automatically routing faxes to the correct records. As a result, Noctrix Health cleared its entire backlog and cut document processing time by 92%, from 36 hours down to just 3. Tennr also enabled a 67% reduction in offshore staffing while simultaneously facilitating a 122% increase in orders processed.

Noctrix Health