Case Study: NMA processes 157% more referrals with Tennr

NMA Processes 157% More Referrals with Tennr

NMA, a medical practice, was facing significant challenges with its manual referral processing system. Each referral took up to ten minutes to handle, creating a constant backlog of 65-70 cases per team member and leading to frequent data entry errors. This inefficiency strained relationships with surgeons and hindered the company's ability to grow. NMA needed a scalably solution to automate cumbersome processes like document classification and data extraction from faxes and handwritten sources, and they turned to Tennr to find it.

By implementing Tennr, NMA seamlessly automated its referral workflows. The results were dramatic: the practice saw a 157% increase in daily processed referrals, completely eliminated its daily backlog, and reduced its days sales overdue by 30%. Most significantly, NMA was able to triple the size of its business without increasing administrative headcount, saving millions in potential hiring and training costs while freeing up staff to focus on improving customer experience.

NMA

Nick Luekenga

CEO and Founder