Case Study: Medical Service Company cuts order creation time by 90% and triples daily output with Tennr Autopilot

Medical Service Company cuts order creation time by 90% with Tennr

Medical Service Company, a third-generation durable medical equipment provider, faced a challenge scaling its operations due to a highly manual patient intake process. Each order required a staff member to perform numerous tasks across different systems, taking about 20 minutes per patient. This created a bottleneck where growth would necessitate hiring significantly more people. After a year of searching, they partnered with vendor Tennr to find a solution.

Tennr worked with Medical Service Company to redesign its workflow into a modular assembly line, automating stages with its Autopilot feature. The solution automatically handles tasks like document classification and routing, processing 2.4 million pages annually with over 99% accuracy. The results include a 90% reduction in order creation time to just two minutes and a tripling of the number of orders processed per team member daily, enabling unprecedented growth.

Medical Service Company