Case Study: Ken Glover Drug achieves faster, fully visible referral processing with Tennr

Ken Glover Drug cuts referral processing from 7 minutes to 2-3 minutes with Tennr

Ken Glover Drug, a full-service pharmacy and DME provider, faced significant operational bottlenecks due to disconnected referral channels like email, fax, and various e-prescribe platforms. This lack of visibility created information silos, making it difficult to track orders and provide timely service to patients as their business grew. They turned to Tennr for a solution to streamline their intake operations.

By implementing Tennr, Ken Glover Drug consolidated its intake processing, moving from seven full-time employees down to just one handling all incoming orders. The Tennr platform provided centralized visibility, slashing processing time from seven minutes to just two or three minutes per order. This efficiency gain allowed the company to handle increased referral volume without adding staff, providing a reliable foundation for future growth.

Ken Glover Drug