Case Study: NEB Medical achieves same-day patient intake with Tennr

How NEB Medical Sped Up Their DME Order Processing with Tennr

NEB Medical, a durable medical equipment (DME) provider, was facing significant operational challenges due to a manual patient intake process. Their staff was overwhelmed, taking 10-15 minutes to process each faxed referral, which resulted in a persistent 2-3 week backlog and constant pressure from high turnover. This inefficient workflow delayed critical patient care and created a ceiling on the company's ability to grow.

By implementing Tennr's automated intake platform, NEB Medical revolutionized its operations. The processing time per fax dropped to under five minutes, allowing the team to triple its daily output. This efficiency gain enabled them to eliminate their backlog, reduce their intake team from four people to two, and contact patients the same or next day. With Tennr, NEB Medical has regained control, significantly sped up patient care, and can now focus on expanding into new territories and product lines.

NEB Medical

Zac Bukema

Co-owner