Case Study: FloMed achieves 4x faster patient processing with Tennr

How Flomed Improved Their Referral Source Relationships by Processing Patients 4x Faster

Flomed, a growing infusion provider with centers in Florida and New Jersey, faced significant operational bottlenecks in its patient intake process. Before working with Tennr, the company manually processed faxes, taking 15-20 minutes per document and creating a persistent backlog. This inefficiency required 10-15 full-time staff and strained relationships with their referral sources.

By implementing Tennr's solution, Flomed dramatically improved its operations. The vendor's system reduced fax processing time to under 5 minutes, increased daily capacity from 70 to over 130 faxes, and cut the intake team to just 3 staff members. This 4x faster processing speed eliminated the backlog and significantly strengthened Flomed's relationships with its referral partners, who were impressed by the rapid patient scheduling.

Flomed

Tatiana Gillins

Director of Operations