Case Study: Elizabeth Wende Breast Care cuts outbound calls by 48% with Tennr

Elizabeth Wende Breast Care cuts outbound calls by 48% with Tennr

Elizabeth Wende Breast Care (EWBC), an independent breast imaging practice, faced significant operational challenges due to shrinking reimbursements and inefficient manual processes. Their staff spent excessive hours on administrative tasks like chasing down missing information from incomplete patient scripts and making outbound calls, which delayed patient care and created a risk of denials. To scale without adding staff, they partnered with Tennr.

Tennr implemented automated workflows to handle intake operations, patient communications, and eligibility checks. This solution led to a 48% reduction in staff-made outbound calls and saved over three hours of administrative work per day. By using Tennr, EWBC dramatically improved efficiency, absorbed staff departures without backfilling, and allowed their team to focus more time on providing compassionate care to anxious patients.

Elizabeth Wende Breast Care (ewbc)