Case Study: Eastern MedTech achieves 8X document-processing growth with Tennr

Eastern MedTech is Growing with New Product Lines by Automating Their Intake Process

Eastern MedTech, a DME provider specializing in sleep apnea and diabetic care, faced significant challenges in scaling its operations. The company's manual process for handling referrals and orders was inefficient, leading to errors and an inability to manage increasing demands from patients, providers, and payors. To support its growth and commitment to operational excellence, Eastern MedTech sought a predictable, automated solution and partnered with the vendor Tennr.

By implementing Tennr's automation and machine learning platform, Eastern MedTech dramatically improved its intake process. The solution enabled the company to increase its document-processing capacity from 200 to over 4,000 documents per month without adding staff. Tennr automated provider interactions and allowed higher-paid team members to shift to oversight and patient-facing roles. This resulted in an 8x increase in processing capacity, more efficient scaling of new product lines, and significantly enhanced employee satisfaction and patient care.

Eastern MedTech

Peter Falkson

Chief Executive Officer