Case Study: The Hospital for Sick Children (SickKids) cuts consent consult times by 50% with Tennis

The Hospital for Sick Children cuts consent consult time by 50% with Tennis

The Hospital for Sick Children (SickKids) faced a recurring operational challenge within its Department of Orthopaedic Surgery: a time-consuming and stressful one-hour, paper-based informed consent process for children's elbow fracture surgeries. This manual process created bottlenecks during peak seasons, making it difficult for families to grasp complex medical information and for surgeons to manage their caseloads efficiently. Tennis partnered with SickKids to address this critical issue.

Tennis designed and developed a digital consent platform as a progressive web app. This solution transformed the consent process into an interactive, visual narrative, simplifying complex information with custom illustrations and data visualizations. The implementation by Tennis yielded significant results, including a 50% reduction in consultation times—from one hour to just thirty minutes—and markedly improved comprehension and engagement from families, standardizing the experience across clinicians.

The Hospital for Sick Children (SickKids)