Case Study: Largest Retailing Co-operative Company reduces operating costs by 20% and gains network resiliency with TenFour

Largest Retail Co-Op in the U.S. Gains Technological Competitive Edge and Reduces Operating Costs

Largest Retailing Co-operative Company, a U.S. co-op with 350 stores and over 10,000 employees, was burdened by end-of-life routers, 15-year-old PBXs, escalating maintenance and long-distance costs, and siloed technology across multiple owner-operated stores that weren’t connected to corporate headquarters. Facing rapid expansion (10–12 stores per year), the customer engaged TenFour (Premier Service Provider for Red Forge CIS®) to modernize and standardize its infrastructure and deliver scalable, cost-efficient, co-op-wide technology.

TenFour implemented a full suite of managed services—OpEx procurement, a real-time co-management portal, fortified security, a proactive 48‑month refresh, and an end-to-end WAN/LAN/data center/unified communications redesign (video phones, video conferencing, Cisco Jabber, smartphone integration)—plus Sync, Beacon and Gearsmith lifecycle services with 24x7 monitoring and tertiary redundancy. TenFour’s solution delivered measurable impact: a 20% reduction in operating costs per store per month, unified and more resilient operations across all locations, and freed internal IT resources to focus on strategic initiatives and growth.