Case Study: Global Insurance Firm achieves 15-20% voice cost savings and simplified billing with TenFour's IP Flex SIP solution

Global Insurance Firm - Customer Case Study

Global Insurance Firm, a global insurance and reinsurance company with specialty property casualty and professional liability lines, faced fragmented voice services made up of POTS and PRIs from multiple carriers. The inconsistent, manual monthly invoicing and the inability to route calls over a unified WAN left the company underutilizing its IP phone system and creating heavy administrative overhead. TenFour was engaged to address these issues using its IP Flex SIP solution.

TenFour designed, deployed and managed the IP Flex SIP solution, consolidating voice services onto a single platform and fully leveraging the customer’s IP PBX and WAN. The engagement delivered a 15–20% reduction in monthly voice spend, an estimated savings of four to six man-days per month from simplified billing and administration, and improved networking and advanced telephony capabilities across the organization.