Case Study: WP Engine achieves a 31% increase in conversations within 30 days with Tenfold

WP Engine Increases Conversations by 31% Within 30 Days of Using Tenfold

WP Engine, a leading WordPress hosting provider, faced inefficiencies qualifying a large volume of inbound leads: reps had difficulty finding the right Salesforce records when prospects contacted via chat, email, or downloads, risked creating duplicate records, and spent hours each week compiling call-activity reports. To resolve this, WP Engine turned to Tenfold to integrate their Nextiva phone system with Salesforce.

Tenfold’s integration surfaced CRM matches by phone number and enabled searches by name, email, or company, prevented duplicate records, and automated call-activity reporting through Tenfold Analytics. As a result, Tenfold helped WP Engine increase conversations by 31% within 30 days, eliminated lead ownership disputes, and saved team members several hours per week (about two hours for one rep), enabling faster qualification of leads and increased revenue.

WP Engine

Gabe Bigger

Senior Qualification Manager at WP Engine