Case Study: Community Alternatives, Inc. cuts billing time by 50% with TenEleven Group’s eCR™

Community Alternatives, Inc. reduces time to billing by 50%

Community Alternatives, Inc. (CAI), a provider of Behavioral Health Rehabilitation Services in Western Pennsylvania, faced a challenge with slow clinical documentation that delayed their billing process. They partnered with the vendor TenEleven to address this issue and implement a solution using the eCR™ platform to speed up their workflow.

TenEleven implemented a mobile solution for CAI that entirely eliminated the "Car-Float," which was the time notes spent idle in providers' cars. This allowed progress notes to be submitted collaboratively during visits, leading to a 50% reduction in the time between a service visit and billing. According to CAI's Chief Operating Officer, the solution also substantially improved the quality of treatment and allowed clinical staff to focus more on patient care.

Community Alternatives, Inc.

Nicholas Riehl

Chief Operating Officer