Case Study: Royal Free London NHS Foundation Trust improves patient experience and compliance with Tendable

Royal Free London Implementation of exceptional audit processes to improve patient experience

The Royal Free London NHS Foundation Trust, a major NHS trust caring for 1.6 million patients annually, needed to enhance patient experience and meet regulatory standards. Their challenge was gaining actionable insights from audit data to drive improvements and provide assurance of high-quality care across their organisation. They partnered with vendor Tendable to implement a digital audit platform.

Using Tendable's platform, the Trust developed a "Quality Inspection Walkabout" process, a peer-to-peer inspection framework based on quality improvement methodology. This solution provided immediate access to real-time audit data, enabling targeted improvements and fostering staff engagement. The results were significant, with Tendable helping achieve a more than 700% improvement, increasing the areas scoring over 90% in compliance from 6% to 43%.

Royal Free London NHS Foundation Trust

Naomi Walsh

Lead Nurse