Case Study: Moorfields Eye Hospital achieves better audit compliance and efficiency with Tendable

Moorfields Eye Hospital Achieving Excellence Through Scheduling and Effective Governance

Moorfields Eye Hospital NHS Foundation Trust, a leading UK eye health provider, faced challenges with its disparate and inefficient paper-based audit program. The lack of structure and central oversight resulted in low staff engagement, unsubstantiated data, and difficulty for managers in tracking compliance and making improvements. To address this, they partnered with vendor Tendable to implement a digital audit solution.

Tendable’s solution involved creating a centralized, scheduled audit program mapped across all clinical areas, supported by clear communication posters and a robust governance structure. Using the Tendable app and analytics dashboards, staff could easily see and meet upcoming deadlines. This strategy led to a 215% increase in monthly audit submissions and a 66% improvement in deadline compliance. The hospital also saw audit scores improve by an average of 14% and the resolution of over 250 potential issues per month.

Moorfields Eye Hospital NHS Foundation Trust