Case Study: British Dyslexia Association improves user experience and streamlines services with Ten4

British Dyslexia Association saves time and money with Ten4's award-winning website

The British Dyslexia Association needed to update its outdated website, which provided a poor user experience and made it difficult for users to find services. Their internal processes were also inefficient, relying on paper-based transactions and manual data entry. They partnered with the digital agency Ten4 to redesign the website and integrate it with their ThankQ CRM system.

Ten4 created a new, user-friendly website with a simplified structure based on user research. They integrated the site with the CRM to allow for online memberships, donations, and event bookings, which eliminated paper processes. The solution reduced administration, saved time and money, and won a Best Charity Website award. The vendor ensured the site met high accessibility standards and was tested with dyslexic users.

British Dyslexia Association