Case Study: Total Wine & More Concierge Sales achieves automated futures sales, inventory management and 50% prepayment capability with Ten24 Digital Solutions

Total Wine & More Concierge Sales - Customer Case Study

Total Wine & More Concierge Sales, the high-end special-orders division of Total Wine & More, was outgrowing its homegrown systems: manual workarounds, no inventory management for en primeur (futures) wine, and no way to balance customer experience with the retailer’s risk. Referred to Ten24 Digital Solutions, the team needed an automated, compliant eCommerce solution—one that could handle complex futures sales and a novel 50% prepayment workflow.

Ten24 Digital Solutions audited the business, wireframed the UX, and built a custom Concierge Sales website on the Slatwall cloud eCommerce platform. The system automates inventory (translating liters into multiple SKUs), supports 50% prepayments for futures, adds customer account tools, and meets federal/state shipping rules. The result: orders and inventory are processed automatically, staff time is freed for customer service, reporting that used to take days now takes minutes, and Concierge Sales gained a clear competitive advantage.

Total Wine & More Concierge Sales

Petar Milutinovic

IT Project Manager