Case Study: The California Prison Industry modernizes eCommerce and streamlines large-PO fulfillment with Ten24 Digital Solutions

The California Prison Industry - Customer Case Study

The California Prison Industry, a self-supporting organization that provides job training and supplies goods to state agencies, faced an outdated eCommerce platform that was incompatible with modern browsers and mobile devices and could not meet its complex procurement needs. To modernize its online presence, The California Prison Industry engaged Ten24 Digital Solutions to replatform the catalog site (using the Slatwall eCommerce solution) while a partner rebuilt the content site for a seamless visitor experience.

Ten24 Digital Solutions implemented a Slatwall-based catalog tailored for large, staggered government purchase orders, added a self-service “Order Status” lookup, built dynamic recycled-content PDF disclosures to meet legal requirements, and enforced domain-restricted account setup and specialized checkout options. Launched simultaneously with the content site in October 2017, the Ten24 Digital Solutions deployment delivered streamlined search and checkout, improved operational efficiencies for The California Prison Industry and its inmate fulfillment workforce, and reduced customer-service load through enhanced self-service tools.

The California Prison Industry