Case Study: GE boosts employee engagement and development with Ten Thousand Coffees

How GE Boosted Employee Engagement with 10KC

GE, a global industry leader, wanted to strengthen employee engagement and development across its large hybrid workforce. The company’s Digital Technology team, guided by its grow, engage, and value people strategy, found that maintaining connection and engagement was increasingly difficult, especially for women and minority employees in the U.S. workforce.

To address this, GE partnered with Ten Thousand Coffees (10KC) to scale its mentorship program using smart-match pairings and automated reminders. The initiative quickly drove an 80% adoption rate and 79% engagement rate, improved employees’ perceptions of career growth, development support, belonging, and connection, and was associated with decreased attrition and positive platform NPS for Ten Thousand Coffees.

GE

Karissa Bussard

Global Senior HR Partner, Digital Technology