Case Study: Telenor achieves 99%+ successful checkouts with Temporal

Telenor achieves over 99% successful checkouts for 3M customers with Temporal

Telenor, a leading telecommunications company in Sweden, needed to modernize a complex checkout and order intake system built on legacy technology and years of mergers and acquisitions. Their existing process was slow, hard to maintain, and prone to lost transactions, making it difficult to reliably handle sales orders, business rules, and traffic spikes across channels. To address this, Telenor turned to Temporal Technologies and Temporal Cloud.

Temporal Technologies helped Telenor align their code with business processes by using Temporal to add durable state, reliable workflow completion, and reusable orchestration for checkout and other domains. The result was over 99% successful checkouts for 3 million customers, a more than 15x improvement in checkout response time, and the ability to handle major traffic surges like iPhone launches without separate campaign sites or manual order processing. Temporal Technologies also helped improve developer throughput by reducing technical plumbing and simplifying the code base.

Telenor

Zlatomir Iliev

Head of Architecture and Design