Case Study: ANZ Bank accelerates home loan origination with Temporal Technologies

How ANZ Bank accelerated home loan origination with Temporal

ANZ Bank, one of the largest banks in Australia and New Zealand, set out to build a digital-first, cloud-native home loan origination system so customers could refinance entirely in the app. The effort was complex, with more than 440 possible steps, complicated compensations and state management, human-in-the-loop tasks, and an inherited workflow engine that had already slowed progress for 18 months. ANZ Bank turned to Temporal Technologies and its Temporal workflow orchestration platform to find a better approach.

Temporal Technologies helped ANZ Bank implement code-first workflow orchestration, automating error handling, compensations, state management, and integrations with systems like Salesforce. The home loan origination system went into production in six weeks, delivering the project about 8x faster than before, and ANZ later expanded Temporal across the bank for payment processing, fraud detection, and KYC, with more than 500 engineers now using it.

ANZ Bank