Case Study: FireHydrant achieves durable alerting and faster incident response with Temporal Technologies

FireHydrant Durable alerting and faster incident response with Temporal

FireHydrant, a high-tech incident management and alerting software company, needed a more reliable way to orchestrate event-driven alerting and escalation for its Signals product. As alert bursts grew more complex, its existing async job processing created duplicate work, queueing complexity, and slower troubleshooting when third-party integrations failed. FireHydrant chose Temporal Technologies and Temporal Cloud to add durable workflow orchestration and better visibility into alert handling.

With Temporal Technologies, FireHydrant modeled each alert journey as a durable Workflow that coordinates idempotent Activities like sending Slack messages, SMS, and creating channels, while preserving a full execution history for support and debugging. This reduced duplicate work, sped up incident investigation, and gave the team confidence to standardize on a clearer workflow pattern. The result was stronger resilience during outages, including continued alert delivery through AWS and Google Cloud authentication issues, helping FireHydrant keep serving customers when other systems struggled.

FireHydrant

Robert Ross

Chief Executive Officer