Case Study: Riachuelo saves time and automates Jira with Tempo Timesheets

Riachuelo automates Jira and saves time with Tempo Timesheets

Riachuelo, a major Brazilian department store, needed to automate its Jira service desk and accurately track the time employees spent resolving issues to understand company efficiency. With 1,200 employees using Jira, the challenge was to gain trusted data on time expenditure to identify areas for automation. To meet this challenge, they turned to the vendor Tempo and its Tempo Timesheets product.

The solution from Tempo provided real-time tracking and detailed reporting, allowing Riachuelo to see that 35% of all company issues were service desk-related. This data directly informed their automation projects. As a result, 700 employees now use Tempo Timesheets, and the real-time tracker became the staff's favorite feature for its accuracy. Tempo's solution provided the trusted information needed to develop automations, saving significant time for teams across the company, including technical and marketing departments.

Riachuelo

Lameck Neto

Atlassian expert