Case Study: CTSI Global increases revenue and reduces onboarding time with Tempo Timesheets and Structure PPM

How Tempo Timesheets increased CTSI-Global's revenue streams

CTSI Global, a large freight audit technology provider, faced significant challenges with revenue loss due to its reliance on spreadsheets for time tracking. This manual process made it impossible to accurately associate time with specific billable tasks, meaning clients were not charged for overages on custom development and onboarding projects. This was a considerable issue as 15-20% of their projects exceeded allotted hours.

By implementing Tempo Timesheets and Tempo's Structure PPM, CTSI gained a centralized system for tracking billable hours and forecasting project timelines. The solution enabled accurate customer billing for the first time, opening new revenue streams. Tempo's tools led to a 900% increase in billed custom development hours within six months and a 30% reduction in customer onboarding time over four years.

CTSI Global

Todd Winton

Development Manager