Case Study: Avisi achieves better time tracking and billing control with Tempo Timesheets

How Avisi uses Tempo Timesheets for optimal organization

Avisi, an Atlassian platinum and enterprise solutions partner, needed a way to efficiently track and invoice the time spent on its flexible "support punch card" system for clients. The challenge was to manage these pre-purchased hours across multiple projects and teams to maintain high billability and provide quality customer support. They turned to Tempo and its Timesheets product to find a solution.

Tempo implemented its Timesheets solution, leveraging the powerful Tempo Accounts feature to organize all logged time. By integrating with ScriptRunner, Avisi customized the system to link accounts directly to Jira issues for each punch card, enabling precise tracking of hours used and remaining. This provided a single source of truth for their data. Combined with eazyBI for reporting, the solution gave Avisi clear insights into billable and non-billable time, allowing them to make informed business decisions and projections for future support needs.

Avisi

Lotje Euser

Sales Marketer