Case Study: Inter Express achieves enterprise-wide analytics with Tempo’s Power BI Connector for Jira

Inter Express unlocks enterprise-wide analytics with Tempo and daily Jira data refreshes

The customer, Inter Express, a major European logistics company, faced a challenge with limited visibility in their native Jira and Jira Service Management reporting. They struggled to run complex reports and accurately track SLAs, which prevented their IT and HR teams from making informed, data-driven decisions on thousands of service requests. To overcome this, they turned to the vendor, Tempo Software, and implemented its Power BI Connector for Jira.

The solution from Tempo Software provided automated, secure access to complete Jira data within Microsoft Power BI. This allowed Inter Express to create customized dashboards, accurately calculate SLAs with their own business logic, and unify Jira data with other sources. The results were transformative, giving teams enterprise-wide, granular analytics that drove action. The measurable impact included seamless daily data refreshes, elimination of manual work, and scalable portfolio-level insights that empowered the entire organization.