Case Study: Network Rail Western Route builds a scalable Station Innovation Playbook with Temper Digital

Network Rail Western Route turns a five-year station innovation model into a living playbook with Temper Digital

Temper Digital collaborated with Network Rail Western Route to address a challenge with their Station Innovation Playbook. The existing resource, based on real-world lessons from the Bristol Temple Meads pilot, needed to be a content-rich yet easily shareable and discoverable tool for diverse stakeholders. Static PDF documents were insufficient as they couldn't adapt to evolving insights or support wider accessibility and collaboration.

The solution implemented by Temper Digital was to transform the playbook into a living, accessible microsite. They designed it with a simple, clear structure based on Government Digital Service standards, breaking down the process into five manageable stages with practical modules, resources, and dedicated learning sections. This turned static guidance into an interactive and evolving resource. As a result, Temper Digital created a scalable tool that now supports stakeholders across the rail sector in adopting innovation zone practices, sharing lessons, and building a collaborative culture across the UK.

Network Rail Western Route