Case Study: Equitable Bank (EQ Bank) achieves 100% YoY customer growth and 400% transaction scalability with Temenos Banking Cloud

Delivering an award-winning digital alternative to traditional banking through cloud-based core modernization

EQ Bank is a Toronto-based digital-only challenger bank that set out in 2016 to simplify banking with fast, customer-centric services. Its main challenge was rapidly scaling infrastructure and product innovation to meet evolving customer expectations, higher transaction volumes and the bank’s ESG goals without the burden of branch-based systems.

EQ Bank upgraded its Temenos Core Banking and migrated to the Temenos Banking Cloud on Microsoft Azure, completing the transition in 12 months with minimal customizations and easy integrations (e.g., Wise). The cloud-first model delivered elastic scalability and resilience, supporting a 100% year‑on‑year increase in customers and a 400% rise in transactions, helped reduce carbon footprint, and contributed to EQ Bank being named Canada’s Best Bank in 2021 and 2022.

Equitable Bank

Daniel Broten