Case Study: The Savoy achieves 93% employee engagement with TELUS Health

The Savoy delivering a 5-star employee reward & recognition programme

The Savoy, a world‑renowned luxury hotel with a 500‑strong workforce, wanted to lift employee engagement, loyalty and productivity by aligning staff experiences with the hotel’s elite guest service. Annual engagement surveys showed declining scores and internal research revealed 70% of employees were millennials/Gen Y, so leadership prioritized a more interactive solution with instant, peer‑to‑peer recognition and timely rewards.

LifeWorks delivered a mobile‑first app (iOS, Android and responsive web) combining news, social feeds, value‑aligned recognition, rewards and gamification, plus tailored discounts and onboarding support. Within six months engagement rose to 93%; nine months post‑launch there were 3,500+ recognitions, £42k spent on online retail awards and 80% employee sign‑up, driving stronger camaraderie, visibility of performance and sustained participation.

The Savoy

Emma Jayne

HR Director