Case Study: Sodexo achieves sustained 30%+ utilization and measurable ROI in employee well-being with TELUS Health (LifeWorks)

Sodexo partners with LifeWorks to bring work-life value to its employees

Sodexo, a $8.8B Quality of Life services company serving more than 15 million customers daily across corporations, health care, education and remote sites, faced a dispersed, diverse and high‑stress workforce of customer‑facing employees working long, irregular hours. Leadership needed a tailored, accessible way to support employee well‑being and avoid a one‑size‑fits‑all program.

Sodexo partnered with LifeWorks to deliver 24/7 multilingual EAP, work‑life and health coaching for crises, caregiving and everyday work‑life needs, and used LifeWorks’ Value Dashboards to track usage and ROI. The program earned overwhelmingly positive feedback, sustained utilization above 30%, and gave executives clear data showing improved engagement, retention and value, cementing the relationship as a strategic partnership.

Sodexo

Suzanne Greenlee

Director of Human Resources and Benefits