Case Study: Marriott International achieves 2.6:1 ROI and improved employee wellbeing with TELUS Health (LifeWorks)

Marriott supports company’s core value and put people first with LifeWorks

Marriott International is a global lodging company with more than 3,700 properties and roughly 300,000 employees worldwide. With a North American workforce over 100,000 that is linguistically and culturally diverse, Marriott needed benefits beyond medical and retirement plans to support its “put people first” value—helping employees manage personal and work-life challenges to boost engagement, productivity and reduce turnover and absenteeism.

Since the early 1990s Marriott has provided Ceridian’s LifeWorks EAP and work-life services—multi‑lingual call center counseling, on-site critical incident support, and proactive crisis communications (e.g., Hurricane Isaac outreach). Ceridian’s Client Value Dashboard measures utilization and outcomes and reports a 2.6:1 estimated payback; LifeWorks delivered measurable savings across productivity, turnover and absenteeism and helped employees return to work sooner after crises.

Marriott International

Betsy Kiss

Senior Director of Global Engagement and Workforce Diversity