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ACME
TelStrat
TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support.
Case Studies
Showing 14 TelStrat Customer Success Stories
Intensive Care for Hospital Call Centers
Adventist Hinsdale Hospital
Lynne Ho
Telephone Systems Manager
Redundant Recording to Meet Service Commitments
AgentSource
Altru Health System uses Engage WFO to Enhance Patient Services Quality
Altru Health System
Terry Overbo
Telecom Systems Engineer
Call Recording for Dispute Resolution
Auto Parts Supplier
Basic Speech Analytics for Business Intelligence
Collection Agency
Achieving PCI Compliance with Call Recording
Collection Agency
Employee Retention through Quality Management
Contact Center Company
ePerformax Deploys Engage WFO to Meet Global Client’s High-Performance Needs
ePerformax
Louis Meeks
Vice President , Executive Support
Screen Capture Improves Average Handle Time
Financial Services Contact Center
Luxury Hospitality Group Uses TelStrat’s WFO Solution to Ensure Quality Customer Experience
FRHI Hotels & Resorts
Denis Collette
FRHI Global Reservation Centre Systems Manager
Verification of Rate Quote
Large Hotel
Trapp Technology Deploys Engage WFO to Support its Growing Tech Support Center
Trapp Technology
Jason Claiborne
Manager
How Engage WFO is Providing Advantages That Benefit Tufts Medical Center Patients
Tufts Medical Center
Gene Pelland
Director of Telecommunications and Operator Services
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