Case Study: respond.io scales voice conversations with Telnyx

Respond.io scales monthly call events from 1,000 to 40,000+ with Telnyx

respond.io, a customer conversation platform helping businesses manage interactions across channels, faced the challenge of integrating voice capabilities without it feeling like a disconnected, bolt-on product. They needed a solution with global reach and reliable performance to allow conversations to move seamlessly from messaging to voice without losing context, which led them to partner with Telnyx and use its Voice API, Phone Numbers, and Messaging services.

The solution implemented by Telnyx was a deeply collaborative integration, with their team working closely alongside respond.io's engineers to make voice a native experience within the platform. The results were significant growth, with monthly call events skyrocketing from 1,000 to over 40,000 in under ten months. One measurable impact was a European travel agency user reporting a tenfold increase in sales after combining chat, voice, and AI on the platform.

Respond.io