Case Study: Replicant achieves low-latency, scalable autonomous contact center performance with Telnyx

Replicant lowers latency, costs and leverages Telnyx Call Control for real-time autonomous contact center with conversational AI

Replicant, an autonomous contact center company, needed to deliver realistic conversational AI with consistently low talk-time latency, high reliability, and the ability to scale quickly for enterprise customers. To meet these demands, Replicant turned to Telnyx and its Programmable Voice API, along with Virtual Cross Connects to connect directly to Telnyx’s multi-cloud network.

With Telnyx, Replicant cut talk-time latency from more than three seconds to under one second, enabling more natural conversations without masking delays. Telnyx also helped Replicant improve reliability and scale from hundreds to hundreds of thousands of calls per day, while reducing voice costs from $0.07 to $0.01 per minute, an 86% savings.

Replicant

Benjamin Gleitzman

Chief Technology Offcer and Co-Founder