Case Study: Diamond Voice achieves faster phone number management and more reliable hosted PBX with Telnyx

Diamond Voice manages hundreds of phone numbers with Telnyx over 10 years

Diamond Voice, a hosted PBX and voice services provider, faced challenges with inefficient phone number management and unreliable carriers. Their previous carrier required slow, manual processes for number provisioning and lacked a robust portal, which was problematic as their business evolved to handle critical customer calls where downtime directly reflected poorly on them. They needed a more reliable and agile communications platform from a vendor like Telnyx.

By implementing Telnyx's global communications platform and portal, Diamond Voice gained the ability to manage hundreds of numbers instantly, drastically reducing their need to hold a large inventory. The solution provided superior reliability, proven during major network events where Telnyx's responsive support and resources minimized impact. This resulted in fewer internal support headaches, lower operational costs, and a solid partnership that has lasted over a decade.

Diamond Voice