Case Study: Anima eliminates GP phone queues with Telnyx Voice API and SIP infrastructure

Anima eliminates phone queues across 200+ GP practices with Telnyx

Anima, a UK-based care platform for GP practices, faced the challenge of eliminating long patient phone queues at doctor's offices. They needed a reliable and programmable telephony infrastructure to build mission-critical healthcare voice agents and sought a vendor beyond the market incumbent. They chose to implement the Telnyx Voice API and SIP infrastructure to address this challenge.

The solution from Telnyx provided strong programmability for call control, support for SIP connections, and UK-pinned data processing. This enabled Anima to productionize a safe healthcare call flow with voice agents that can route, bridge, or transfer calls. The results included a substantial reduction in cost from roughly $0.0085 to $0.0035 per minute and the successful elimination of long telephone queues across over 200 practices, improving patient experience without any operational pushback.

Anima