Case Study: McMakler cuts peak call wait times and scaling costs with telli

McMakler cuts peak call wait times 3x with telli

McMakler, a leading real estate brokerage in Germany and Austria, faced the challenge of scaling its personalized customer support for property inquiries without increasing its 20-person customer care team. During peak times, call volumes could reach 800% of active callers, creating long wait times. telli provided an AI voice agent solution to handle these calls while maintaining a human-like, professional experience.

The solution involved telli's AI agents managing both inbound and outbound calls, answering common questions and booking viewings. The implementation led to a 3x faster peak call response time, a 45% increase in connection rate, and a 90% reduction in scaling costs. telli's seamless integration and natural tone allowed McMakler to improve service without growing headcount.

McMakler