Case Study: Enerix achieves 4x completed call volume with telli

Enerix increases completed call volume 4x with telli

enerix, a leading sustainable energy provider operating through a network of franchises in Germany and Austria, faced the challenge of scaling its inbound lead qualification process. With franchisees managing local operations, answering every call was not always feasible. The company needed a cost-efficient and scalable call automation solution from a vendor like telli to ensure no lead was missed and to streamline its operations across all locations.

The solution implemented by telli was an AI call agent that could answer calls, qualify leads by gathering key intel, and route them to human representatives. This resulted in a 4x increase in completed call volume, a 250% rise in call minutes, and half of all calls being fully resolved by the telli agent without human intervention. The vendor's technology empowered enerix to capture every lead efficiently, improving customer experience and enabling franchisees to focus on high-touch engagements.

Enerix