Case Study: Cirava Care cuts wait times and scales clinics with Teliqon Communications

How Cirava Care Brought Calm to the Communication Chaos

Cirava Care, a fast-growing network of private healthcare clinics, struggled with a fragmented and outdated communication system as it scaled. Their challenges included frequent dropped calls, long patient wait times, and unsecure channels for sharing sensitive information, which created a disjointed experience across their multiple locations. To modernize their operations, they partnered with Teliqon.

Teliqon implemented its cloud-based communication tools, including a centralized Cloud PBX system, transactional SMS for alerts, and local virtual numbers. This solution provided intelligent call routing, secure messaging, and system-wide integration. As a result, Cirava Care cut call wait times by 50%, reduced missed appointments by 38%, and seamlessly launched three new clinics, all while improving staff productivity and achieving full regulatory compliance.