Case Study: TextSpot boosts SMS delivery and customer satisfaction with Telgorithm

TextSpot speeds SMS campaign approvals to under 72 hours with Telgorithm

TextSpot, a mass text messaging software provider for small to medium-sized businesses, faced significant challenges with its SMS API provider, Twilio. They experienced a steep decline in message delivery rates due to evolving 10DLC regulations and suffered from slow, generic support that offered no insight into campaign rejections or solutions, jeopardizing customer satisfaction.

By migrating to Telgorithm's SMS API services, TextSpot gained a transparent partner. Telgorithm provided expert support that streamlined the campaign registration process, achieving approvals in under 72 hours instead of weeks. The migration of hundreds of active numbers was seamless with no disruption. This partnership allowed TextSpot to reliably deliver 80,000 messages for a key client in a critical bind, ultimately boosting their SMS delivery reliability and customer trust.

TextSpot