Case Study: Bonzo reduces customer churn and improves SMS deliverability with Telgorithm

Bonzo reduces customer churn and gets 5K+ campaigns DCA-approved with Telgorithm

Bonzo, a leading CRM and communication provider for the mortgage industry, faced significant challenges with its previous SMS provider, Twilio, regarding 10DLC compliance and support. Issues with unclear answers, message filtering, and campaign rejections led to customer frustration and churn. To grow their SMS business, Bonzo needed a reliable partner and migrated to Telgorithm for its expertise in the 10DLC space and transparent pricing.

Telgorithm provided technical concierge support to rapidly migrate thousands of Bonzo's campaigns, achieving approval in under 72 hours. The implementation of Telgorithm's patented Smart Queueing technology prevented message failures by managing rate limits and also resulted in an 18% savings on SMS costs. This solution eliminated the previous customer churn related to 10DLC issues, securing Bonzo's SMS operations.

Bonzo